Why was my payment declined?

Declines almost always come from the bank, not from us. Common reasons include an incorrect card number or expiry, insufficient funds, a daily spending limit, or your bank blocking an online or international payment for security.

First, double-check the card details and try again. If it still fails, contact your bank — they can often approve the payment or lift a temporary block once they know it's you. Using a different card can also work.

If a declined attempt shows as a pending charge, that's a temporary authorisation, not a completed payment, and your bank releases it automatically. If you're stuck, email us and we'll help.